Return & Refunds
🚚 Shipping
At Carbon Society, we don’t keep you waiting. Every order is carefully packed and dispatched within 24–48 hours, ensuring it’s on its way without delay. From our hands to your doorstep — quick, smooth, and reliable.
🔄 Returns
We get it — sometimes a piece just isn’t the right fit. No stress. Our 7-day hassle-free return policy is designed to keep your shopping experience smooth. Let us know within a week of delivery, and we’ll guide you through the quick, easy return process.
🔁 Exchanges
Timeframe: Exchanges are accepted within 7 days of delivery for orders placed outside sale periods.
Exchange Fee: A reverse shipment charge of ₹100 applies to all COD orders.
Price Difference in Exchanges: If the new item is priced higher than the original, you’ll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a Third Society Wallet Credit for future purchases.
These policies also apply to our Premium Collection.
📩 Email us or 📱 DM us on Instagram to start your exchange.
💳 Refunds
All refunds are issued as Carbon Society Gift Cards, delivered straight to your email. These credits never expire — redeem them anytime for your next purchase.
💡 Why No Bank Refunds?
Carbon Society is a proudly bootstrapped brand — built from the ground up with passion and hard work. Every order you place fuels our mission to craft premium-quality, all-black pieces you can wear with pride.
Instead of sending money back to your bank, we issue gift card refunds. This keeps your support with us — helping us design and deliver more of the styles you love while keeping our creative engine running strong.
⚠️ Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
📩 Email us or 📱 DM us on Instagram with clear photos, and we’ll fix it promptly.
📦 Non-Serviceable Pickup Areas
If your pin code doesn’t support reverse pickup, simply ship the item back to us via any reliable courier. Once we receive it, we’ll dispatch your exchange at no additional cost.
🚫 Cancellation Policy
All purchases are final once placed — no cancellations, edits, or changes after checkout. This keeps our drops limited, exclusive, and efficient.
📞 Need Assistance?
We’re always here to help.
